PayHero

Disruption to Payment Processing 23/08/2024

Incident Report - Login Issues 01/08/2024

Incident Report - Intermittent Delays 04/06/2024

Incident Report - Intermittent Access Issues 17/10/2023

Incident Report - Intermittent Delays 14/08/2023

Incident Report - Leave Requests 22/05/2023

Incident Report - Increased Loading Times 15/05/2023

Incident Report - PDF Reports Outage 03/05/2023

Incident Report - Intermittent Delays 25/10/2022

IRD Integration Outage - 10/10/2022

Queen Elizabeth II Memorial Day on 26 Sept 2022

Xero Service Outage - 21/07/2022

New! Submit your feedback with Productboard

Incident Report - PDF Reports Outage 29/11/2021

IRD Upcoming Maintenance: Sat 27/11/21 - Mon 29/11/21

Pay Now Outage - 09/11/2021

IRD Outage, Thursday 21 - Thursday 28 October

Scheduled Maintenance - 07/10/2021

Vodafone Outage for Microsoft Applications 27/08/2021 - Resolved

COVID-19 Wage Subsidy Payment: August 2021

Changes to Employee Sick Leave Entitlements

Xero Service Outage - 17/06/2021

Incident Report - Outage 03/06/2021

Scheduled Maintenance - 06/05/2021

Changes to User Agreements - 06/05/2021

Password Reset Prompt - 06/05/2021

PayHero Articles - Old links no longer valid

Vodafone Outage for Microsoft Applications 04/12/2020

IMPORTANT - Reconnect to IRD

Incident Report: Spam Attack and Email Deliverability - 30/08/2020

Incident Report Email Delays - 10/06/2020

Inland Revenue - Payday Filing Errors

Inland Revenue - Return Held For Processing Error

IRD System Planned Outage: 9-16 April

COVID-19 Wage Subsidy Payment

Employee Mobile App Changes - Start & Stop Clock

Xero Service Outage - 3/10/19

Having Trouble Accessing PayHero? - 03/05/19 (Resolved)

Inland Revenue Shutdown Period - April 2019

Dylan Boerboom

Important announcements regarding PayHero

Announcements

support@payhero.co.nz

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.