Frequently Asked Questions
How do I log in?
How do I reset my password?
How can I update my login details?
How do I create my employee login?
How do I create additional PayHero accounts?
What do I need to know about PayHero free trials?
How do I change the dates on a pay?
How do I pay my employees?
What are Work Days?
What is the difference between sending a pay, resending a pay, and marking a pay as sent?
How do I edit my employee's salary hours?
Why have I received a late filing notice from IRD?
Why is the tax on an employee's pay different to normal?
Why do time and leave entries show as paid?
Who receives leave and expense requests?
Why is there a Holidays Already Paid pay line?
I haven't taken any annual leave, so why has my leave balance changed?
How do I increase my employee's Annual Leave entitlement?
How do I add a Team Manager who doesn't have an employee profile?
Can I access multiple PayHero accounts with one login?
How do I transfer employees from one PayHero account to another?
How can I add a Workride deduction to my employee's pay?
How do I create a Demo Account?
How do I convert from MYOB Payroll?
How do I convert from ACE Payroll?
When do I need to load historic pay data?
Troubleshooting Cache Issues
COVID-19 Frequently Asked Questions