Managing your PayHero Subscription

In order to view the subscription menu you will first need to be logged in as the PayHero company account owner user. Click on the logo in the top right corner of PayHero and click Subscription to view and manage your subscription details.

My Subscription Overview

Subscription Details - This section shows your company (or companies if you have multiple accounts) and the subscription fee for the month.

Billing Details - The billing name, address and email that billing notifications will be sent to.

Payment Method - Once you've subscribed, your payment method will be displayed here. See further below for instructions on setting up your payment method.

Subscribing Your Account

You'll need to enter a payment method to use PayHero after your trial period expires. Click the green Subscribe button next to the company you wish to subscribe.

The following pop-up will display where you'll see the pricing plan, cost and the first payment date. You will have two options for Payment Method, either Credit Card or by Direct Debit.

Credit Card

Selecting the Credit Card option and clicking + Add Card Details will take you to the PaymentExpress window we use for processing Credit Card payments. Fill in your card details and click Submit. You will see a payment processed screen to click Next on, after which, you will have been successfully subscribed.

Direct Debit

Selecting the Direct Debit option and clicking + Authorise Direct Debit will display the following pop-up. Enter the bank account details you will be using to pay the subscription costs and ensure you read and understand the terms and conditions before clicking Authorise.

Subscription Details

Click on a company name to see the subscription details for the company.

This will show you the up to date cost of the company with the total cost for the month (if you have multiple companies) at the bottom.

Click Cancel Company to close an account. This is permanent and should only be done when the company will not be processing any more pays in PayHero. If you need to reinstate a cancelled account please contact support@payhero.co.nz.

Please refer to the Retention of Personal Information section of our Privacy Policy for information about the retention of information when a PayHero subscription is cancelled. 

Changing Payment Methods

Once successfully verified, the Payment Method in use will be displayed in the Payment Method section.

If you need to change cards, click Update Card. You'll be prompted to go through the card verification process again.

Note that you cannot remove the card. If you are no longer using PayHero, cancelling the account (see below) will prevent any future charges.

Managing Payments

You can check for due payments and review payment history on the Subscription > Payments tab.

Transferring Ownership of your PayHero Company

If you wish to transfer the ownership of your PayHero company to one of your Admin users you can find a guide in our Transferring Ownership support article.