Managing your PayHero Subscription

In order to view the subscription menu you will first need to be logged in as the PayHero account Owner. If you're not sure who the current Owner is, you can navigate to Manage > Admins and look for the orange Owner label, as seen here:

Click on the logo in the top right corner of PayHero and click Subscription to view and manage your subscription details.

The subscription area has three tabs you can choose from - Subscription, Payment Details, and Invoice History. 

Subscription

The subscription tab shows a summary of any FlexiTime Workforce Management accounts (PayHero, Invoxy and Droppah) that you own. 

From the subscription tab you can view the plan details for your accounts, subscribe accounts, transfer ownership to other users, or cancel subscriptions you no longer need. 

Subscribing Your Account

Click the green Subscribe button next to the company you wish to subscribe.

The following pop-up will display where you'll be able to choose your preferred pricing plan. Click Next and confirm your Billing Details.  

If you haven't already entered a Payment Method previously, you'll be able to select one on the Payment Method tab.

You can click + Credit Card will take you to add your card details for payments. Fill in your card details and click Submit. 

Alternatively, click Direct Debit to complete the Authority to accept Direct Debits. Enter the bank account details you will be using to pay the subscription costs and ensure you read and understand the terms and conditions linked, before clicking Authorise.

Once you've submitted a payment method, you'll be directed to the Review screen where you can review the details you've submitted, before you check the box to accept the Subscription Agreement, and click Subscribe.

A final pop up will confirm the completion of the subscription. 

Adding a New PayHero Account

You're able to add new PayHero accounts to your existing subscription directly from the 'My Accounts' section of the Subscription page. Click on the 'New Account' button in the top right to begin.


This will display the 'New Account' pop-up window for you to fill out a few mandatory details. Once complete, click the 'Create' button to get started with a new PayHero account on a 14 day free trial.

Transfer Subscription

If you wish to transfer the ownership of your PayHero company to someone else, you can find a guide in our Transferring Ownership support article.

Changing Subscription Plan

PayHero has a few subscription plans depending on the number of employees you're needing to pay, or which features you require access to. You can find out more on the available pricing plans and what's included with each through our website here: PayHero - Pricing.

You can change your currently selected plan for a given PayHero company by clicking the 'Three Dots' for additional company options and then selecting Change Plan as shown in the screenshot below:

Cancel Subscription 

If you wish to cancel the subscription for an account you no longer require, you can select Cancel Account from the options button seen here:

Select Cancel Account to close an account. This is permanent and should only be done when the company will not be processing any more pays in PayHero. If you need to reinstate a cancelled account please contact support@payhero.co.nz.

Please refer to the Retention of Personal Information section of our Privacy Policy for information about the retention of information when a PayHero subscription is cancelled. 

Payment Details 

The Payment Details screen allows you to manage the contact details and selected payment method for your subscriptions. 

Click Edit if you wish to edit any of your billing details. 

Once successfully verified, the Payment Method in use will be displayed in the Subscription Payments section of this screen.

If you need to change cards, click Edit. You'll be prompted to go through the credit card verification process again.

Note that you cannot remove the card. If you are no longer using PayHero, cancelling the account (see above) will prevent any future charges. Alternatively, if you wish to change between credit card or direct debit payments please contact us at support@payhero.co.nz.

Invoice History  

You can download your historical invoices on the Invoice History screen.

Invoices will also be issued via email to the Billing Email address specified in your Payment Details.