Managing subscription payment details

This article shows how to manage your payment details under the Billing tab. For information on accessing the Billing tab, see our article: Managing your PayHero subscription

The Payment Details tab (Billing > Payment Details) allows you to view and update the payment details for any accounts you own.

The Details section contains the contact details related to your subscription. These can vary from your own personal login details, if required.

Click Edit if you wish to edit any of your billing contact details, including the Billing Email invoices should be directed to.

Note that in cases where you're leaving the organisation, it's best to transfer ownership of your account(s), rather than updating the billing details. This ensures the new owner can manage these details in the future.

Once successfully verified, the Payment Method in use will also be displayed in the Subscription Payments section of this screen.

If you need to change cards, click Edit. You'll be prompted to go through the credit card verification process again.

Note that you cannot remove the card. If you're no longer using your PayHero account then cancelling the account will prevent any future charges.

Alternatively, if you wish to change between credit card or direct debit payments, please contact us at support@payhero.co.nz.