If you wish to cancel the subscription for an account you no longer require, you'll need to sign in as the account owner and navigate to the Subscription tab. Learn more about how to access your Subscription details here: Managing your PayHero subscription
From the Subscription tab, you can select Cancel Account from the options button seen here:
A pop-up will appear for you to confirm that you wish to cancel the account.
This is permanent and should only be done when the company will not be processing any more pays in PayHero.
Once a PayHero account has been cancelled, you'll no longer have access to the data, so it's important that you download any information that may be needed for historical record-keeping. A combination of our PDF Reports and Insights Reports should do the trick.
You can learn more in Section 9.6 - 9.8 of our Subscription Agreement.
You can also refer to the How long do we retain your personal data? section of our Privacy Policy for information about the retention of information when a PayHero subscription is cancelled.
Once an account is cancelled, you'll receive a final invoice for the current month, apportioned based on how far through the month you've cancelled.
If you need to reinstate a cancelled account, please contact support@payhero.co.nz.