There are a number of methods for recording time in PayHero. Whether you enter the timesheet hours yourself, or your employees record their times through the Employee Portal, sometimes there may be an incorrect entry that requires editing or needs to be deleted.
Editing & Deleting a Time Entry
Click on the time entry you're changing to bring up the Edit Time window:
From the Edit Time window, you can edit any details for that time entry, or click the Delete option in the bottom left to remove the entry entirely.
Alternatively, you can click the down arrow beneath the selected day to expand a list of time entries, where you can adjust the hours or delete the entry by clicking the icon to bring up the Edit Time window.
Troubleshooting and common queries
Why can't I edit or delete time?
There are two main reasons you might not be able to edit time as an administrator - either the time has been approved, or the time is included in a draft or sent pay. See the 'How do I edit approved time?' and 'Why are time entries showing as paid?' FAQs below for more information.
How do I edit approved time?
If your company has Timesheet Approval enabled, any approved weeks will be locked. The week will need to be unapproved before time can be edited or deleted. You can find more information here: Timesheet Approval.
Why are time entries showing as paid?
Once a time entry is included in a Draft pay, it will be marked as 'Paid' in the Time tab. See the following support article for information on how to 'unlock' a time entry so it can be edited: Why do time and leave entries show as Paid?