If you see this notification on your PayHero Dashboard, it means that one (or more) of your recent payday filing submissions has not been successfully submitted to Inland Revenue and your IRD integration has been disconnected.
This error is usually a result of the myIR account used to integrate with PayHero no longer having the required authentication to make payday filing submissions for the company.
This can happen if:
Your IRD authorisation has expired (IRD requires this to be renewed every five years), or;
The person who previously connected their myIR login to PayHero has since left the company and their credentials will no longer be accepted
To resolve this, navigate to the Manage > Integrations area of PayHero, then reconnect with the required myIR account. Make sure the myIR login you'll be connecting with has the appropriate permissions for processing payday filing for your company.
The steps for integrating with the IRD can be found in our support article: Inland Revenue Integration.
Once reconnected, PayHero will automatically resubmit any filings that show as Processing in the Tax tab.
If any filings display an Error after six hours, please contact support@payhero.co.nz.
Any pays sent while not connected to IRD will have the Withheld status, these will need to be resubmitted to IRD.
Resubmitting to IRD
Once you've completed the appropriate troubleshooting step above, you'll need to resubmit your pay to IRD in order to reattempt the filing.
Click into the affected pay cycle from the Tax tab, and click the button on the right to access the Resubmit to the IRD option.