Payslip emails which were unable to be sent during the outage have now been identified and are re-queued to send to employees. These should arrive with your employees today.
Contact firstname.lastname@example.org if you have any further questions.
Issues with downloading and sending payslips are now resolved and all systems are working as expected.
Our team are now identifying payslip emails that have been affected during the outage and will update soon regarding next steps.
Payslips appear to still be affected and our team are continuing to investigate - further updates to come. Any payslips which failed to send during the outage will be identified and resent.
PayHero experienced an unexpected outage this morning from 7:40am to 10:00am, impacting the ability to download payslips and PDF Reports.
Our team have urgently investigated, and these reports are now back up and running.
The outage was caused by an underlying piece of third-party software being deprecated, which has now been resolved so won't cause any ongoing issues.
Our apologies for the inconvenience this outage has caused.