Following further investigation of the issue, our team has identified that unexpected load in a certain function impacted the performance of PayHero. This materialized as long loading times occasionally resulting in failures.
Our team is taking steps to mitigate the impact of performance spikes on our system to ensure reliable connectivity for our customers.
2:46pm - The issue has been resolved, and systems are now operating as expected again. We're continuing to investigate the cause of the disruption and will provide additional detail here as it becomes available.
2:36pm - There is currently an unexpected incident in PayHero, causing intermittent slow downs, delays, or other loading issues for some customers.
We're urgently investigating to get our services back up and running at their normal operating speeds as soon as possible. Updates will follow here as we learn more.
Our apologies for the inconvenience this issue is causing.