Pay Now with Akahu is one of the ways you can pay your employees with PayHero. Learn more about Pay Now with Akahu below, or for more information on the options available, see our article: How do I pay my employees?
PayHero integrates with Akahu, an online open finance system for quick and easy payment processing.
By integrating PayHero with Akahu, you'll be able to pay your employees directly from your bank account to theirs, without leaving PayHero.
For more information about Akahu, see the Akahu website.
Setting Up Two Factor Authentication
To use the Akahu integration, Two Factor Authentication (2FA) must be enabled for the administrator who will be integrating.
See the 'Activating Two Factor Authentication - Individual' section of this support article for details on how to set up 2FA for yourself: Two Factor Authentication.
Alternatively, you can turn on 2FA requirements for your company as a whole. If you do so, make sure you log out and back in again to complete your own 2FA set up, before proceeding with the next steps.
Important: Any administrators who process pays will require the 2FA code of the user who sets up the Akahu integration, so ensure this person will be available on pay days.
Integrating with Akahu
Head to the Manage > Integrations tab to connect your PayHero account to Akahu.
Click Connect and you will be prompted to allow access to your Akahu account. Select Continue to proceed.
You'll be prompted to enter your email address. If you've already registered with Akahu before, you can use the same email address to speed up the process.
Akahu will send a confirmation code to the email address provided. Enter the code in the next step.
If you haven't already registered for an Akahu account, you'll need to follow the prompts from Akahu to select your bank and enter your login details.
Once your bank accounts have been set up with Akahu, you'll be able to select which accounts you'd like the PayHero integration to have access to:
Once the connection is complete, you will see this connection success confirmation:
The Manage > Integrations tab will also show that your account is connected, and give you the option to Go to Akahu to manage your accounts:
Setting Akahu as your Payment Method
Under Manage > Payroll Settings, ensure your payment method is set to 'Pay Now with Akahu':
Paying Employees with Akahu
Once the integration is set up and you've selected Akahu as your payment method, you're ready to begin paying your employees with Akahu.
Learn how here: Making Payments: Pay Now with Akahu
FAQ & Troubleshooting
In short, no. Akahu is an online payment option you can use to make payments for your pay run directly from your bank account, all while still being logged into PayHero. When you approve a pay run, we’ll automatically send your payment instruction to Akahu, who will process it with your bank.
In some cases, you might encounter an error or warning while trying to connect or use the Akahu integration.
For any PayHero errors referring to Two Factor Authentication, see the 'Setting Up Two Factor Authentication' section at the top of this article for how to set your user up with 2FA. This applies to the user who has connected with Akahu.
For any errors that occur during the integration process, or during the payment process, these are likely Akahu errors. You can troubleshoot these here: Akahu Troubleshooting
For any errors that appear on your pay after it's been sent, see the 'Pay Now Payment Status' section of this article: Making Payments: Pay Now with Akahu
Akahu provides connections for most major New Zealand banks.
You can learn more about which banks are supported, and how the connection with each bank works, here: Akahu Troubleshooting
Although Rabobank is one of Akahu's supported banks, their integration is managed differently and is therefore not compatible with the PayHero integration at this stage.
In some cases, yes.
Akahu applies a transaction limit of $100,000 for a single recipient (e.g. per employee or other payee). While most employees are very unlikely to exceed this limit in a single pay, larger organisations may have their IRD payments exceeding this amount each pay. In this case, you can disable the 'Include Tax in Payments' setting in your Payroll Settings and pay IRD directly via your bank.
Additionally, any standard limits imposed by your bank for your mobile banking transations may apply. Akahu have more information about many of these limits here: Payment Limitations
Of particular note are the following limitations:
- ANZ - ANZ places a default single payment limit of $10,000 on all accounts.
- ASB - ASB places a default daily payment limit of $100,000 on outbound payments. This is a cumulative limit that applies across all payments made using Fastnet Classic, ASB Mobile, and Akahu in a single day.
- Westpac - Westpac generally responds with an authentication challenge for payments to a new payee that are greater than approximately $500 in value (although this threshold is sometimes less). In such cases, the payment will be put into Akahu's email approval flow for completion by the user.
Akahu uses a direct connection with your bank to make payments to your employees directly from your bank account. As a result, the transaction times are the same as if you were logging into your account and making payments to your employees.
For the most part, payments are usually processed the same day or the following morning. However, these times can vary from bank to bank, and some banks may require transactions to be processed by a certain time of night to ensure same-day processing, so it's a good idea to check with your bank if you're not sure.
Yes! Akahu allows you to set up connections to multiple bank accounts, even if they aren't with the same bank. When connecting the integration, simply make sure you've set up all accounts you need access to in Akahu, then choose which account (or accounts) should be available in PayHero:
Make sure you have separate Pay Cycles set up for each group of employees that should be paid out of a different bank account. When sending each pay, you'll be able to choose which bank account the payments should be processed from.