Akahu Integration

In short, no. Akahu is an online payment option you can use to make payments for your pay run directly from your bank account, all while still being logged into PayHero. When you approve a pay run, we’ll automatically send your payment instruction to Akahu, who will process it with your bank.

When you pay with Akahu, the transaction is completed in a pop-up window, within the security of Akahu's services. At no time are your personal banking login details disclosed to FlexiTime Ltd (PayHero). For further information, please read the Safety details and Privacy Policy from Akahu.

Learn how to troubleshoot this with Akahu here: Akahu Troubleshooting 

In some cases, you might encounter an error or warning while trying to connect or use the Akahu integration.

For any PayHero errors referring to Two Factor Authentication, see the 'Setting Up Two Factor Authentication' section at the top of this article for how to set your user up with 2FA. This applies to the user who has connected with Akahu. 

For any errors that occur during the integration process, or during the payment process, these are likely Akahu errors. You can troubleshoot these here: Akahu Troubleshooting 

For any errors that appear on your pay after it's been sent, see the Akahu Payment Status section of this article: Making Payments via Akahu

Akahu provides connections for most major New Zealand banks.

You can learn more about which banks are supported, and how the connection with each bank works, here: Akahu Troubleshooting 

Although Rabobank is one of Akahu's supported banks, their integration is managed differently and is therefore not compatible with the PayHero integration at this stage.

In some cases, yes.

Akahu applies a transaction limit of $100,000 for a single recipient (e.g. per employee or other payee). While most employees are very unlikely to exceed this limit in a single pay, larger organisations may have their IRD payments exceeding this amount each pay. In this case, you can disable the 'Include Tax in Payments' setting in your Payroll Settings and pay IRD directly via your bank.

Additionally, any standard limits imposed by your bank for your mobile banking transations may apply. Akahu have more information about many of these limits here: Payment Limitations

Of particular note are the following limitations:

• ANZ - ANZ places a default single payment limit of $10,000 on all accounts.
• ASB - ASB places a default daily payment limit of $100,000 on outbound payments. This is a cumulative limit that applies across all payments made using Fastnet Classic, ASB Mobile, and Akahu in a single day. 
• BNZ - BNZ places a default daily payment limit of $50,000 on outbound payments of this type. 
• Westpac - Westpac generally responds with an authentication challenge for payments to a new payee that are greater than approximately $500 in value (although this threshold is sometimes less). In such cases, the payment will be put into Akahu's email approval flow for completion by the user.

Akahu uses a direct connection with your bank to make payments to your employees directly from your bank account. As a result, the transaction times are the same as if you were logging into your account and making payments to your employees.

For the most part, payments are usually processed the same day or the following morning. However, these times can vary from bank to bank, and some banks may require transactions to be processed by a certain time of night to ensure same-day processing, so it's a good idea to check with your bank if you're not sure. 

Yes! Akahu allows you to set up connections to multiple bank accounts, even if they aren't with the same bank. When connecting the integration, simply make sure you've set up all accounts you need access to in Akahu, then choose which account (or accounts) should be available in PayHero:

Make sure you have separate Pay Cycles set up for each group of employees that should be paid out of a different bank account. When sending each pay, you'll be able to choose which bank account the payments should be processed from.

Yes, you can select a different payment method at any time from the Payroll Settings tab. You can learn more about the available payment methods here: How do I pay my employees?

If desired, you can also disconnect the integration under Manage > Integrations.