Making payments via Akahu is one of the ways you can pay your employees with PayHero. Learn more about paying via Akahu below, or for more information on the options available, see our article: How do I pay my employees?
PayHero integrates with Akahu, an online open finance system for quick and easy payment processing.
With Akahu active, a single payment from your account to FlexiTime will be generated. We will then pay your employees (and any other payees) via an online Account-to-Account transaction.
For more information about Akahu, see the Akahu website.
Integrating with Akahu
Head to the Manage > Integrations tab to connect your PayHero account to Akahu.
Click Connect and you will be prompted to allow access to your Akahu account. Select Continue to proceed.
You'll be prompted to enter your email address. If you've already registered with Akahu before, you can use the same email address to speed up the process.
Akahu will send a confirmation code to the email address provided. Enter the code in the next step.
If you haven't already registered for an Akahu account, you'll need to follow the prompts from Akahu to select your bank and enter your login details.
Once your bank accounts have been set up with Akahu, you'll be able to select which accounts you'd like the PayHero integration to have access to:
Once the connection is complete, you will see this connection success confirmation:
The Manage > Integrations tab will also show that your account is connected, and give you the option to Go to Akahu to manage your accounts:
Setting Akahu as your Payment Method
Under Manage > Settings > Payroll Settings, ensure your payment method is set to Akahu:
Paying Employees with Akahu
Once the integration is set up and you've selected Akahu as your payment method, you're ready to begin paying your employees with Akahu.
Learn how here: Making Payments via Akahu
FAQ & Troubleshooting
Will PayHero have login access to my bank account?
Will PayHero have login access to my bank account?
In short, no. Akahu is an online payment option you can use to make payments for your pay run directly from your bank account, all while still being logged into PayHero. When you approve a pay run, we’ll automatically send your payment instruction to Akahu, who will process it with your bank.
At no time are your personal banking login details disclosed to FlexiTime Ltd (PayHero). For further information, please read the Safety details and Privacy Policy from Akahu.
I didn't receive my verification email
I didn't receive my verification email
Learn how to troubleshoot this with Akahu here: Akahu Troubleshooting
Help! What does this error mean?
Help! What does this error mean?
In some cases, you might encounter an error or warning while trying to connect or use the Akahu integration.
For any PayHero errors referring to Two Factor Authentication, see the 'Setting Up Two Factor Authentication' section at the top of this article for how to set your user up with 2FA. This applies to the user who has connected with Akahu.
For any errors that occur during the integration process, or during the payment process, these are likely Akahu errors. You can troubleshoot these here: Akahu Troubleshooting
For any errors that appear on your pay after it's been sent, see the Akahu Payment Status section of this article: Making Payments via Akahu
Does the Akahu Integration support my bank?
Does the Akahu Integration support my bank?
Akahu provides connections for most major New Zealand banks.
You can learn more about which banks are supported, and how the connection with each bank works, here: Akahu Troubleshooting
Although Rabobank is one of Akahu's supported banks, its integration is managed differently and is therefore not compatible with the PayHero integration at this stage.
Is there a transaction limit for Akahu payments?
Is there a transaction limit for Akahu payments?
Yes. These limits will make the integration unusable if your total payroll exceeds your bank's supported threshold.
We recommend checking these figures against your typical pay run total to ensure your bank can support your needs.
The current thresholds are:
ANZ - $10,000 per pay.
ASB - $10,000 per pay.
BNZ - $50,000 per day. Note that this is a cumulative total for all open banking transactions from your account per day.
Westpac - $30,000 per day. Note that this is a cumulative total for all open banking transactions from your account per day.
Do my transactions need to be processed by a particular time of day to ensure my employees receive their pay on time?
Do my transactions need to be processed by a particular time of day to ensure my employees receive their pay on time?
The timing depends on when you complete the Akahu pop-up payment relative to your chosen pay date:
Future-Dated Pays: If you process the pay before the scheduled pay date, the funds will be released in the 12:00 pm batch on the morning of the pay date.
Same-Day Payments (Afternoon): To have employees paid in the afternoon of the same day, you must process the pay before 10:00 am.
Same-Day Payments (Evening): If you process the pay between 10:00 am and 7:00 pm, employees will be paid in the evening batch starting at 9:00 pm.
Can I pay different employees with different bank accounts?
Can I pay different employees with different bank accounts?
Yes! Akahu allows you to set up connections to multiple bank accounts, even if they aren't with the same bank. When connecting the integration, simply make sure you've set up all accounts you need access to in Akahu, then choose which account (or accounts) should be available in PayHero:
Make sure you have separate Pay Cycles set up for each group of employees that should be paid out of a different bank account. When sending each pay, you'll be able to choose which bank account the payments should be processed from.
In your company settings, ensure you do not specify a bank account number, unless you would like PayHero to default to making employee payments from that account.