The Inland Revenue's payday filing returns system is currently experiencing some issues when multiple pays are filed on the same day. In some situations only one of the returns will show in myIR. The other returns have been filed, but are held for manual intervention.
This then causes a problem if an amendment is sent through for that pay. Because the pay is held, PayHero gets a 'Return Held For Processing' error from IRD.
If you notice a pay is missing in myIR but it is marked as 'Submitted' in PayHero, please do not try to resend the return.
We have been advised the IRD are investigating and a resolution is presently being worked on.
No further action is required. Once the issue has been resolved PayHero will ensure any outstanding amendments are sent through.