If you see this notification on your PayHero Dashboard it means that one (or more) of your payday filing submissions haven't been successfully submitted to Inland Revenue and will need to be re-submitted through PayHero.
This error is usually a result of the myIR account used to integrate with PayHero not having the required permissions to make payday filing submissions for the company.
To correct this first navigate to the Manage > Integrations area of PayHero. Disconnect any existing integration with Inland Revenue and then reconnect with the required myIR account. Make sure the myIR login you'll be connecting with has the appropriate permissions for processing payday filing for your company.
The steps on integrating with the IRD can be found in our support article: Inland Revenue Integration.
After reconnecting with Inland Revenue you will then need to resubmit any payday filing submissions which show an 'Error' status through PayHero's Tax tab. Details on resubmitting can be found under the 'Resubmission of Filings' section of our support article: Payday Filing.
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