New administrator users can be invited into your PayHero company from Manage > Settings > Admins.
Admin users will have full login access to PayHero.app enabling them to process payroll as well as view and edit employee details. The only restriction for an Admin user is being unable to access the company subscription menu, which is reserved for the Owner.
Inviting an Admin User
To invite a new Admin user, first select the green from the Admins tab.
This will display the following 'Invite Admin' pop-up for you to enter the administrator's details.
Full Name - The admins full name.
Email Address - Enter the email address that the admin will use for their login access. This email will also receive an invitation link for the admin to create a password and activate their login access.
Employee - If the admin is an employee within the PayHero company, you can also select their employee record from the drop down menu. Doing so will allow the admin to share their login details across both employee and admin access. See 'Share Admin and Employee Logins' below for a further explanation of what this entails.
Admin Access Statuses
You can monitor all admin invite statuses using the icons displayed alongside their name.
Solid Blue Icon - This indicates a user who has completed their registration and has login access.
Blue Outline - An Admin who has been sent an invite but is yet to accept it.
No Outline - The PayHero company owner.
For users who are yet to accept their invite you can click 'Resend Invite' to email the invitation link again if it has been misplaced.
To remove admin access entirely, select the 'x' on the right hand side and you'll be prompted to confirm you'd like to remove the user. You can remove access at any time.
Share Admin and Employee Logins
If you have an Admin user who is also an employee in your PayHero company you can link the two user records through the Employee drop down option. This will allow them to use the same login details for both their employee and administrator access.
If the employee's name doesn't show up as an available option from the drop down list this could mean one of two things. Either the employee has already been associated with another Admin user or, more likely, they have been invited employee access using an email address different to that of the Admin user you are linking them to.
For an employee who has already been invited to have login access to PayHero under a different email, you will need to do the following:
- Go into the employee's record and select 'Remove Access' under their personal tab.
- You can then return to the Admins section and the employee will be available from the drop down.
Inviting PayHero Support
Please only invite PayHero Support if we've requested access beforehand.
If PayHero Support has requested login access to your company you can invite access by clicking the to add a new Admin user as shown in the steps above. Then click the 'Invite PayHero Support' link in the bottom left of the window.
Click the following green 'Invite PayHero Support' button afterwards to confirm.
Transferring Ownership of your PayHero Company
If you wish to transfer the ownership of your PayHero company to an Admin user, you can find a guide explaining the steps to take in our support article: Transferring Ownership of your PayHero Company.