If you need to transfer the ownership of your PayHero company to another user, the process is easy.
Please Note: This will result in the original owner account becoming an admin user of the company and subscription payments will become the responsibility of the user taking ownership of the company.
Starting the Transfer
Go to Manage > Settings > Admins. You will need to be logged in from the owner account and have at least one user with Admin Access Active. Click on the name of the admin user and select the 'Transfer Ownership' option in the bottom left of the pop-up screen.
You will be presented with a warning message explaining what this process entails. If you are happy with this, tick the checkbox confirming the transfer and press the green 'Transfer Ownership' button.
The user role from the Admins page will show '(Pending Ownership Transfer)' and an email will be sent, alerting them to the transfer and prompting them to sign in.
Accepting the Transfer
The user accepting the ownership transfer will need to login with their PayHero account and from the company menu in the top right select the subscription option.
This will take you to the subscription management screen where you can view your company or companies. The PayHero company being transferred will have the 'Accept Ownership Transfer' option to select.
A pop-up will display with the subscription plan details for the company and the costs associated. You will need to enter either a credit card or direct debit payment option before you can click 'Next'.
Cancel the Transfer
You'll be able to cancel the transfer process as long as the Admin user you're transferring ownership to hasn't yet completed the final subscription step. The original account owner will need to login and go to Manage > Settings > Admins. Click on the name of the admin you were transferring ownership to and select 'Cancel Ownership Transfer'.