When an employee has hours or earnings missed out of their pays, you'll need to take steps to correct those and reimburse the employee.
If the mistake occurred in only one or two prior pays, you may find it simpler to correct the errors directly in those pays - this article on Fixing a Mistake in a Sent Pay shows how.
For errors spanning multiple pays, or if you'd just prefer to correct the error in a future pay, PayHero includes the following two pay items which you can add to the next pay for the employee:
Back Pay for Wrong Rate - Paying extra wages for hours that were paid at an incorrect rate (e.g. a post-dated increase in an employee's pay rate).
Back Pay for Missed Hours - Payment for hours the employee previously worked but were missed out of an earlier pay.
Both of these Pay Items are classed as 'Other Earnings' and can be easily added into an employee's pay from the Draft payroll stage.
Back Pay for Wrong Rate
For an employee whose hours were previously paid at an incorrect rate, or for processing a back-dated pay increase, the 'Back Pay for Wrong Rate' pay item can be used. Simply add the pay item into the employee's draft pay by clicking the green + icon under 'Earnings'. You'll have one field the fill out:
Rate - Enter the amount of back pay to be paid out to the employee.
Back Pay for Missed Hours
For an employee who's had some of their hours missed from multiple previous pays you can include the 'Back Pay for Missed Hours' pay item directly into a draft pay by clicking on the green + icon under 'Earnings'. You'll have the following two input fields:
Quantity - Enter the total number of hours that weren't previously paid.
Rate - This field will automatically populate with the employee's normal hourly rate but can be adjusted if needed.
Important to Note - Additional Work Days
When processing 'Back Pay for Missed Hours' it's important to amend the 'Work Days' field, if necessary, as it can affect an employee's ordinary and average daily rate.
If the additional hours are for days the employee has already been paid for (e.g. they'd been paid 6 hours per day instead of 7 hours per day) then no additional Work Days are required.
However, if the employee had entire days missed from their previous pays (e.g. they'd been working Saturdays but not being paid for them) then you should add the extra number of days into the Work Days field.