Please Note: PayHero is free until July 2019, but you will need to subscribe and enter payment details in order to use your account past the 14 day trial period. You won't be charged.
In order to view the subscription menu you will first need to be logged in with the owner account. Click on the logo in the righthand corner of your account and click Subscription to view and manage your subscription details.
My Subscription Overview
Subscription Details - This section shows your company (or companies if you have multiple accounts) and the amount due for the month.
Billing Details - The billing name and address and the email address that billing notifications will be sent to.
Payment Method - Once you've subscribed, your payment method will be displayed here. See further below for instructions on setting up your payment method.
Subscribing Your Account
You'll need to enter a payment method to use PayHero after your trial period expires. Click the green Subscribe next to the company you wish to subscribe.
The following pop-up will display where you'll see the pricing plan, cost and the first payment date. You will have two options for Payment Method, either Credit Card or by Direct Debit.
Selecting the Credit Card option and clicking + Add Card Details will take you to the PaymentExpress window we use for processing Credit Card payments. Fill in your card details and click submit. You will see a payment processed screen to click 'Next' on, after which, you will have been successfully subscribed.
Selecting the Direct Debit option and clicking + Authorise Direct Debit will display the following pop-up. Enter the bank account details you will be using to pay the subscription costs and ensure you read and understand the terms and conditions before clicking 'Authorise'.
Click on a company name to see the subscription details for the company.
This will show you the up to date cost of the company with the total cost for the month (if you have multiple companies) at the bottom.
Click Cancel Company to close an account. This is permanent and should only be done when the company will not be processing any more pays in PayHero. If you need to reinstate a cancelled account please contact email@example.com.
Changing Payment Methods
Once successfully verified, the Payment Method in use will be displayed in the Payment Method section
If you need to change cards, click Update Card. You'll be prompted to go through the card verification process again.
Note that you cannot remove the card. If you are no longer using PayHero, cancelling the account (see below) will prevent any future charges.
You can check for due payments and review payment history on the Subscription > Payments tab.
Transferring Ownership of your PayHero Company
If you wish to transfer the ownership of your PayHero company to one of your Admin users you can find a guide in our Transferring Ownership support article.