If you see this notification on your PayHero Dashboard it means that one (or more) of your payday filing submissions haven't been successfully submitted to Inland Revenue and will need to be re-submitted through PayHero.
This error is usually a result of the myIR account used to integrate with PayHero no longer having the required authentications to make payday filing submissions for the company. One common cause of this is an employee who previously connected their myIR login to PayHero has since left the company and their credentials will no longer be accepted.
To correct this, first navigate to the Manage > Integrations area of PayHero. Disconnect any existing integration with Inland Revenue and then reconnect with the required myIR account. Make sure the myIR login you'll be connecting with has the appropriate permissions for processing payday filing for your company.
The steps on integrating with the IRD can be found in our support article: Inland Revenue Integration.
Resubmitting to IRD
Once you've completed the appropriate troubleshooting step above, you'll need to resubmit your pay to IRD in order to reattempt the filing.
Click into the affected pay cycle from theTaxscreen, and click the button on the right to access the Resubmit to the IRD option.