A common error we see with IRD payday filing is 'Unauthorised Delegation'. When you authorise with myIR, PayHero is not told which myIR login was used, and cannot tell if there is a problem until we attempt to file a pay.
An 'Unauthorised Delegation' error returned from the IRD when we file the pay means IRD has not accepted the filing, because the myIR account doesn't have permission to do the filing. This is because your PayHero account is either:
- Connected to a different myIR account
- Connected to an account that doesn't have access to do payday filing.
You'll need to follow the troubleshooting steps below to resolve the issue, then resubmit the pays to IRD.
If you're a new company, ensure you're registered as an employer with the IRD. Make sure this process is complete, then try resubmitting the pay to IRD as detailed below.
Incorrect IRD Number
Ensure that the IRD Number you've entered in your Company Settings in PayHero is set to the correct IRD number for your business.
You need to ensure you have the correct permissions for payday filing. This can sometimes become an issue if you've had a change of staff, and the myIR access for the employee who initially connected PayHero to IRD has been revoked because they're no longer employed.
If your myIR login does not have the 'owner' role, you'll need to get the owner to grant you new access. This article explains how to go about this. Alternatively, use the myIR login with the owner role when you connect PayHero to IRD.
If you're a tax agent, ensure the myIR user you're using has filing access for the company.
Connected to a Different myIR Account
Another common way this occurs is if your PayHero account is connected to a myIR account for a different person or company. This can often occur if you're automatically logged in by IRD to the most recent myIR account you used.
For example, you may have been recently logged into your personal myIR account or a myIR account for another company. If IRD has remembered those login credentials, when you complete the authorisation step in PayHero, they may automatically log you in with those details.
To correct this, you should go to Manage > Integrations and Disconnect from payday filing, then authorise again.
If you're still automatically logged in (so aren't prompted for a myIR username and password), then you should open a new window, go directly to myIR on the IRD website, then explicitly log out. Now repeat the authorisation from PayHero, and this time you'll have to log in to myIR.
Alternatively, log into PayHero in an incognito tab in your browser and connect to IRD via the incognito tab - this will prevent myIR from using its automatic sign in function.
Once successfully reconnected, try resubmitting the pay to IRD, as detailed below.
Resubmitting to IRD
Once you've completed the appropriate troubleshooting step above, you'll need to resubmit your pay to IRD in order to reattempt the filing.
Click into the affected pay cycle from the Tax screen, and click the button on the right to access the Resubmit to the IRD option.