Two Factor Authentication

PayHero provides an option for the use of Two Factor Authentication (2FA) at both a company-wide level and on an individual user basis. Depending on which option you've selected this will be applied as follows:

Company-Wide - Any users accessing the PayHero company (Employee, Manager or Administrator) will need to have Two Factor Authentication set up for their user before they're able to log in. Users with access to multiple companies will be required to use 2FA if any of their companies require it.

Individual User - Set up Two Factor Authentication for increasing the security of your own individual user access.

Activating Two Factor Authentication - Company

If you wish to require Two Factor Authentication for all users logging into your company, select the Require Two Factor Authentication setting in your Company Settings under Manage > Settings > Company, then click Apply.

Any users who have access to your company will be prompted to set up 2FA the next time they log in, if they haven't already. Any users with access to this PayHero company will also be unable to turn off their own 2FA, unless the Require Two Factor Authentication setting is later turned off.

Prompt to Set Two Factor Authentication

When a user without 2FA next logs in to the PayHero company the following prompt will be displayed:

The user will need to follow the steps to set up 2FA on their account before being able to log in. They'll need to use their preferred authenticator app (e.g. Google Authenticator) to scan the QR Code that's displayed, then enter the verification code that's displayed on their authenticator app.

Activating Two Factor Authentication - Individual

To activate Two Factor Authentication for your own login access, navigate to the Accounts section of PayHero. This can be found by clicking on the company logo in the top right of PayHero and selecting My Profile.

Under the My Profile area, select the option for Setup Two Factor Authentication.

Next, use your preferred authenticator app (e.g. Google Authenticator) to scan the QR Code that's displayed. Enter the verification code that's displayed on your authenticator app and click Confirm.

Logging In with Two Factor Authentication 

Once 2FA set up, you'll be prompted to confirm a new code each time you log in.

You'll need to open the authenticator app you used to verify originally to find the appropriate code for your PayHero login.