Support

For details around the wage subsidy scheme itself, please see the MBIE and Work & Income websites for official information:

MBIE - COVID-19: Information for Businesses

MBIE - Leave and pay entitlements during COVID-19 response and recovery

Work and Income - COVID-19 Employer Support 

PayHero - Processing the Wage Subsidy Payment 

Every PayHero company contains two earnings pay items for the COVID-19 Wage Subsidy (Part-Time & Full-Time).

These pay items have been updated to reflect the new rates announced for the August 2021 lockdown period ($600/$359 compared to the historical rates of $585.50/$350).

Please note that if you had previously changed your pay items to a rate other than the official historical rates, we have not updated your pay items and you will need to do so manually.

For details on using these pay items, please see our support article: COVID-19 Wage Subsidy.

Any new information we receive on payroll practices during this time will be published as an announcement on our support centre. To receive email notifications of new announcements, please take the following steps:

1. Log into your PayHero account at login.payhero.app 
2. Within your PayHero company, click Support > Guide as seen here:

3. You'll be brought to the help centre, where you can scroll to the bottom to find the Announcements section - click the 'Announcements' header
4. Click the 'Follow' button in the top right of the Announcements section, as seen here, and follow any additional prompts:

note: you must follow the steps of logging in via your PayHero account to ensure your email address is recognised and the Follow option is applied correctly